The execution of IM tools seem to be so important - they have to be authentic - someone has to believe they are talking to a real person not an "auto response" tool. I want to be able to provide IM - but getting over the hurdles of executing this well is a challenge. Have you seen sites/places that do this well?
Sam Zaiss
· 1 year ago
Wow, not only is the design a bit off, but that interaction is incredibly shady. Even if the design had been well conceived and visually appealing, I think I still would have been wondering what happened.
I'd almost write to PayPal help and demand an explanation. I guess your email address isn't too much information, but if it were me, I'd have a serious trust problem with PayPal. (In fact, reading this, I do have a trust problem with PayPal!)
Jo0Lz
· 1 year ago
Jeez, that is one weird sales rep. Isn't he supposed to be the "Face of Paypal" when you address them?
Kind of shady indeed, in fact, I'm closing up my paypal as we speak. To many phishing and shady things happen with their name/logo on/in it.
Reading that log almost got me thinking he wasn't really there to begin with.
Martha
· 1 year ago
The live chat at llbean is fantastic. There's an old company that has embraced the best of the new technologies and run with them complementing an already successful venture.
Jack
· 1 year ago
strange..!
paypal even have "powered by livechat" surely they would not put that on.
All Comments
I'd almost write to PayPal help and demand an explanation. I guess your email address isn't too much information, but if it were me, I'd have a serious trust problem with PayPal. (In fact, reading this, I do have a trust problem with PayPal!)
Kind of shady indeed, in fact, I'm closing up my paypal as we speak. To many phishing and shady things happen with their name/logo on/in it.
Reading that log almost got me thinking he wasn't really there to begin with.
paypal even have "powered by livechat" surely they would not put that on.