Whitney Hess, UX Coach - Latest Comments in PayPal’s Live Chat Falls Short

Re: PayPal’s Live Chat Falls Short

danny Vu — Fri, 11 Feb 2011 19:09:24 -0000

Yeah, I just closed my after 10 year with them. There is no support only suck the money out of ya with e-bay and payal fee. I wish there is another payment system with free bank transfer or small fee and electronic inventories with small free we can all save... Sellers save and buyers save then we don't need ebay and paypal hold us as pupets. Microsoft can do it since Bill Gate is more generous than those at Ebay. He can make change to make the world better. I quit to be Ebay and Paypal slave. Just think about it how much money to give them a year and how much they appreciate your support?????

Re: PayPal’s Live Chat Falls Short

Devan Hamlin Crow — Wed, 23 Jun 2010 17:47:24 -0000

Nathan, There is one great live chat service that I use on my own websites. You can get a free trial by going to http://www.craigslist-extra... and clicking on "Provide Support" It is an easy to use, effective Live Support program for your website.

Re: PayPal’s Live Chat Falls Short

Jack — Fri, 22 Aug 2008 07:30:41 -0000

strange..!

paypal even have "powered by livechat" surely they would not put that on.

Re: PayPal’s Live Chat Falls Short

Martha — Wed, 28 May 2008 19:57:14 -0000

The live chat at llbean is fantastic. There's an old company that has embraced the best of the new technologies and run with them complementing an already successful venture.

Re: PayPal’s Live Chat Falls Short

Jo0Lz — Wed, 28 May 2008 09:42:05 -0000

Jeez, that is one weird sales rep. Isn't he supposed to be the "Face of Paypal" when you address them?

Kind of shady indeed, in fact, I'm closing up my paypal as we speak. To many phishing and shady things happen with their name/logo on/in it.

Reading that log almost got me thinking he wasn't really there to begin with.

Re: PayPal’s Live Chat Falls Short

Sam Zaiss — Mon, 19 May 2008 18:42:25 -0000

Wow, not only is the design a bit off, but that interaction is incredibly shady. Even if the design had been well conceived and visually appealing, I think I still would have been wondering what happened.

I'd almost write to PayPal help and demand an explanation. I guess your email address isn't too much information, but if it were me, I'd have a serious trust problem with PayPal. (In fact, reading this, I do have a trust problem with PayPal!)

Re: PayPal’s Live Chat Falls Short

Nathan Rice — Mon, 19 May 2008 16:36:30 -0000

The execution of IM tools seem to be so important - they have to be authentic - someone has to believe they are talking to a real person not an "auto response" tool. I want to be able to provide IM - but getting over the hurdles of executing this well is a challenge. Have you seen sites/places that do this well?