DISQUS

Matt · 1 year ago

Honestly, I don't think I've read anyone who's done such a good job of breaking down the user experience of iPhone, and the pro/cons of the complete buy-in (cell service, UX, and true mobility). This is a must read for anyone considering an iPhone, especially iPhone 2.0.

Maxine Appleby · 1 year ago

Whitney - I have fat fingers; travel a bunch and walk & text all the time.

I love my Iphone!

Treat yourself to a birthday gift. I can guarantee that you will love it too.

Maxine

Abi Jones · 1 year ago

I use my iPhone one-handed, typing with my thumb. And in regard to Northern California service, when it comes to the Peninsula you're better off with ATT than Verizon. VZ doesn't even work on the Stanford Campus.

In Washington, DC however, ATT's service is spotty and nonexistent in a lot of places, while VZ's is fantastic.

James Melzer · 1 year ago

The picture of the single finger touching iPhone's keyboard is unrealistic. I can type quickly using both thumbs using the classic crackberry two-handed cradle position. I would love a real keyboard, but I would give it up in a second for this big beautiful video screen.

whitney · 1 year ago

Matt, as always, you are way too nice to me. Thank you.

To Maxine, Abi and James, do any of you write long emails on your iPhone, or are you mostly talking about text messaging? I'd love to see a video of you typing on your iPhone one-handed while walking down the street. How accurate would it be? Do you have to go back to fix typos?

I'd also be curious to see two videos side-by-side of someone typing an email on an iPhone and typing the same on a BlackBerry. Which would get done first and be more accurate?

Shelley Greenberg · 1 year ago

Hi Whitney, great post. The iPhone has never really appealed to me for some reason. I'll admit it's cool after playing with friends' iPhones, but I just don't need all that *stuff* on my phone.

I never thought about your touchscreen keypad point before but I agree that it's an important factor in how you use your device.

Love posts that teach me new things/make me think differently! And that make tech stuff understandable for a non-techie like me :-).

James Melzer · 1 year ago

I'm sure the Blackberry user would get done quicker and with more accuracy for a long typing task. And the wheel gives them an advantage in one-handed email commands like Reply, too. For pure economy of motion and ergonomics, the newer Blackberries are quite good. For me, I am more concerned with the ease of cross-application tasks (e.g. email>phone>map for dinner plans), which is where the iPhone really excels. Plus I like watching TV on it. It makes an outstanding iPod.

Mario Bourque · 1 year ago

Great post! I will forward along to a few of my crackberry colleagues. You make a great point - it's all about the application and how you use it. The question shouldn't be "why aren't you using an iPhone", it should be "why do you like about the BlackBerry". It shouldn't be about me, it should be about you -- we don't all have the same set of requirements.

Luke Foust · 1 year ago

Great post. I pretty much echo everything you said except I think the touch screen would be less of a problem for me since I am not too big on text messaging. (Although with the right device and the right phone plan I guess I could be).

One thing I want to add to the discussion is that your choice in mobile phone carrier is much more than just coverage. It is also their plans (pricing etc) and their customer service. I was with Sprint for many years before I switched to Verizon and the experience has been night and day different in these categories.

Andy Piper · 1 year ago

Well this is an interesting analysis. I recently had a BlackBerry Pearl foisted on me, and I can say that I'm unimpressed - I think my speed of typing was faster on a traditional phone SMS text keyboard with predictive text. It's worse than that as the applications generally have appalling ease of use, too. From the little I've played with iPhones, I'd say their apps win out on ease-of-use, but I'm not sure about the keyboard... I think I'd actually agree with your view that sensory feedback is going to be missing.

Interesting that the BlackBerry Thunder is all touchscreen. I wonder whether they are following the iPhone styling crowd just because they "have to".

Michael Leis · 1 year ago

Great piece -- really shows what separates power blackberry users from iPhone users. And you also touched on the exact reason why I still keep that "sent from iPhone" tag on my emails: you need a disclaimer JIC you fire one off the bow with some unintended auto-correcting.

But I will say that iPhone is a game changer, really in the sense that people have tried mine, think it's okay, then eventually buy one, and freak out with, "Why didn't you tell me to buy one right away." All for different reasons, email being one.

Really, I think what your post made me think about most of all was that maybe the blackberry and the iPhone are like Coke and Pepsi. They seem like competitors, but are more complementary. There are Coke drinkers, and there are Pepsi drinkers, but very few people who don't care whether they're served Coke or Pepsi.

Thanks again for a great thought-provoking post.

David Malouf · 1 year ago

As a designer of IxD for mobile devices (not just software) I can tell you that well, you are wrong. ;-)

I do appreciate the detail of thought you put into it, but I am just as accurrate and fast on my iPhone as I was on my previous 3 smartphones (2 of which were BB's and the other a treo). The touchscreen while maybe diminishes in SOME areas, it doesn't diminish in any sort of experiential way what so ever. What's more is that the touch screen provides a level of UI you will never get in the same form factor on a phone that has a reasonably good QWERTY (screen size/resolution quality), etc.

I also think you are putting WAY too much on the importance of the keyboard. No one inputs more email and tweets than me from my iPhone. Heck, I've been known to write full IxDA posts from my iPhone that are several pages long. But the REAL advantages of the iPhone are the singularity. To ignore the convergence of the best in class mobile OS for phone, music, and internet and to put subjective keyboard and coverage on top of that is really missing the point of interaction design as a holistic experience.

Look at the customer stats regarding web browsing. 75% + of all mobile web browsing is done by iPhone users, despite the fact that iphone doesn't represent even 10% of all mobile browsing capable phones.

Why? b/c the total experience (despite slower speed mind you on the WAN) leads people to WANT to use the browser.

Ok, coverage. Maps are misleading and while yes, you drive around quite a bit (I have fun following your travels) where you communicate the most is in urban/suburban environments and I can attest from my own travels in cities big and small with my wife (Verizon customer) that there is NO, none, nada service differences in NYC, Long Island, Dallas, Chicago, Savannah, California, Seattle, London (oops!!! can't roam on Verizon nearly as easily on AT&T ... yea! GSM!!!) The differences in coverage and reliability between AT&T and Verizon and Sprint are marketing spillage and nothing more.

Now of course you are free to your end decision and opinion, but I think the reasoning you outline here are not as real as you think they are.

of course "taste" is an important consideration the reason we have options in capitalist worlds is that you can't make everyone happy with one option. Thank G-d!!!!

Maxine Appleby · 1 year ago

Whitney - I use Halo from my Iphone and post to Twitter all the time.

of course, there are some issues with AT&T connectivity, but only in remote areas. For the most part they have been pretty reliable.

When the 3 G comes out I'll be waiting in line.

Thanks again for the post

Eduardo · 1 year ago

From someone that has an opinion about everything and even when I don't have an opinion about something I make one up (but you already knew that)..

..The iPhone creates an amazing experience, it's pure delight.

BUT - Until the software for 2.0 is released it will remain a "cool phone", a Blackberry on the other hand is a BUSINESS phone.

It's really that simple. And even then - I NEED tactile feedback, I do way too much walking to have to stop or be looking up scared of hitting a tree (yes, I have done it thanks to my iPhone).

To end it here - you have a point, but you're missing out on saying "Look at my shiny phone!"

JDW · 1 year ago

AT&T isn't much of an issue for me. I'm peeved that their new pricing makes the purchase proposition more expensive even with the Apple price drop, but that just seemed inevitable.

The keyboard is irritating, though. It's the primary reason I didn't rush out to buy the first gens when they came out. Now that Apple's unveiled the 3Gs, the keyboard is even more irritating because I'd allowed myself to buy into rumors of some sort of haptic solution to providing tactile feedback. Based on those and other rumors, Sunday night my wife and I were concocting plans and contingency plans to ensure we'd have ours come Monday. Instead, we got the feature list plus a month to weigh the iPhone and other options that will no doubt crop up in the interim. I'm likely going to join the masses, but not blissfully. I'll do it with the reluctance of a 5-year old eating Brussels sprouts. And over time, hopefully I'll learn to enjoy the iPhone; I did learn to enjoy Brussels sprouts.

(I'm not a BB fan either, btw. The only time I want a trackball control is when I'm playing Centipede.)

Todd Zaki Warfel · 1 year ago

Whitney,

Just to clarify, you don't have to hold the iPhone w/one hand and type w/your index finger. I regularly thumb type with my iPhone all the time. Additionally, the text correction means that the few times I mistype a word, or misspell it, the iPhone is quick to make up for my shortcomings. I've rarely sent out an SMS w/a mistyped/misspelled word thanks to that. In fact, I send a couple hundred SMS messages a month and have probably sent out a handful that had something like IN when I meant to type ON.

To be fair, if you're a BB user, then it will probably take you a couple of days of regular use to get used to the touchscreen vs. actual physical raised buttons. My wife uses both — BB for work, iPhone for pleasure. She's not as fast as I am on the iPhone, but she's much better than when she started.

Sandy Santra · 1 year ago

I love the iPhone. I bought one the day it came out. Even made a video about it. (See my website.)

What I find ironic here is that everything I love about the iPhone is mirrored in Whitney's beautiful, intelligent, and so-well-designed blog post above.

Both are incredibly easy to read and navigate.

Both are very friendly.

Both have garnered a large user community quickly, and (seemingly) effortlessly.

Both have great UI.

Both have clean, colorful, and spacious design.

And both are incredibly successful.

I take off my virtual hat to both the iPhone AND Whitney Hess.

The synchronicity is, for me, the interesting part of this story.

Noah Mittman · 1 year ago

Mostly, I don't like having to look at the thing for everything. When I use my iPod touch for music and controlling tracks, it's far more cumbersome than using my N95 for the same task. That's because I can skip, pause, etc. while the device is still in my pocket. No accidental triggering either -- if I didn't push down on it, I didn't want it.

And from a system design perspective, physical buttons can be looped into lower-level polling for key features like, oh, answering a phone call. I've seen my wife miss a call on her iPhone once because the phone didn't switch to the incoming call screen fast enough because of a system lag. Admittedly, I only saw this once. but it was very memorable because she was looking at the screen saying "let me answer the call damn it".

Anyway. The thing about coverage is it's all personal. What matters is where you are and where you go and your observations of signal strength when you're there. E.g., T-Mobile is crap in most of Park Slope (some spots with no signal at all) but now that I'm on AT&T I haven't had any problems. And that's NYC, a big solid splotch on both maps. Yeah, I wish it were simpler, too.

Nater Kane · 1 year ago

Whitney,

walking while texting/IMing/emailing on an iphone is dangerous, i won't even get into the extra danger of biking or driving while operating an iphone (duh). when we get to hang out, you'll see me dodge a trashcan or street sign at the last second if i'm trying to multitask.

having a device that you HAVE to look at to operate is frustrating as hell.

i've been concerned about tactile feedback on touchscreen devices since long before this time last year.

In fact, way back in 2007 Nokia released a device with a tactile touchscreen and Immersion has been doing great work tactile feedback touchscreens for awhile.

now the reason why i have an iphone is a long, long (and not expensive at all) story, and my complaints about at&t are worthy a blog post (or at least couple of paragraphs on Get Satisfaction) in itself.

Cam Beck · 1 year ago

Though I agree with you in principle, I'm less concerned about the tactile response because it isn't a feature I would use that much. To allocate 50% of the device area to keys like the blackberry does (or increase the width by 50% if you fold the keyboard behind) for something I would use less than 10% of the time is just a waste.

It's a question of usage. I would rather have a larger screen that I can rotate as I wish than physical keys that must be held a certain way to use.

Nater Kane · 1 year ago

@CamBeck tactile touch screen displays have dynamic / virtual buttons that appear only over areas that are clickable. there is usually an API that lets a developer tell the screen exactly where the button areas are, and as the interface changes, the raised areas of the screen move and change with the UI.

CTR · 1 year ago

Whitney, nice post, but I think you're very wrong about the ergonomics of typing on the iPhone.

You write:

"Notice the difference in hand positions. On the iPhone, the user must
cradle the device in one hand and hit the keys with their index
finger. On the BlackBerry, the holds the device in both hands and can
type with their thumbs. Both hands are used equally on the BlackBerry,
while on the iPhone one hand is always used for typing while the other
is for holding — unless of course you switch back and forth, but that
would surely slow you down and get rather annoying."

But I don't know anyone with an iPhone who types like that! I always
hold my phone in one hand and type with the same hand--with my thumb,
no less. It's very convenient, and because of the width, easier than
doing the same on a Blackberry.

For someone in a creative profession you are not thinking about your
iPhone experience very creatively!

But thanks for the post. Keep up the great writing.

andyF · 1 year ago

Great writeup, Whitney! I'd be interested to hear if the time investment you have spent on the Blackberry keyboard have anything to do with your preference for the tactile keyboard. I wonder if you spent the same amount of time on the iPhone touchscreen if you would be just as accurate and speedy.

I also praise you for your brand loyalty to Verizon. It's a rare thing to hear about today.

Yoni · 1 year ago

I'm late to the conversation, but I believe your hand-position analysis of the iPhone to be flawed. The iPhone keypad actually functions better (and the suggestions are easier to work with) if you use the two-handed approach. Also, the one-handed approach means that correcting a mistake takes the user completely out of their typing flow. The two-handed approach, on the other hand, allows the user to simply (and naturally) tap the backspace key to make a correction.

This being said, I agree completely that the BlackBerry keypad is far better, and if typing a lot if important, the BlackBerry is still the way to go (and the way I go).

Tim Brunelle · 1 year ago

Whitney,

At first I as worried about ATT's 3G coverage in Minneapolis but their coverage map (http://www.wireless.att.com/coverageviewer/popU...) suggests I shouldn't be worried. We'll see.

I'll buy a new iPhone on 7/11. No doubt. Having owned BBs and Treos, I find the iPhone experience to be more intuitive and more functional. I agree with all the previous posts about your hand-position photos. I hold my iPhone like the photo of the BB. I type with both thumbs. It's not perfect, but then, neither was the BB or Treo. I think it boils down to personal style, not user interface design. Touchscreen on iPhone or exposed buttons on BB--both are top notch designs at this point.

Thanks for the insightful analysis, and inspiring such great comments.

Tim

Alan Wolk · 1 year ago

This post definitely hit home Whitney, for I too have been hesitant to buy an iPhone for the exact same reasons.
@DavidMalouf: If only your assertion were true: but in NYC, AT&T doesn't work in many places that Verizon does. Much of Penn Station and the tunnels between NY and NJ, for instance. And since that's the place I most often need to make a call ("Hi, it's me. Trains are delayed again") AT&T is simply not an option.

What may be an option though, is something I posted about recently ( http://is.gd/T4a ) - people using two phones: a simple flip phone for calling and an iPhone or Blackberry for email/web. In addition to coverage issues, there are two other issues: flip phones feel more like phones, and separating the two lets you leave work at home while still being covered in emergencies.

As for web browsing numbers on iPhone, I wonder how much of that is due to the type of person who uses an iPhone vs the actual superiority of doing so.

Finally- as a long-winded Blackberry user, I'm also concerned about my speed and accuracy on an iPhone - I've played with them in the iTunes store, but that's a concern. The Scottish experiment sounds fascinating, btw.

Doug Meacham · 1 year ago

Hi Whitney and happy belated birthday. I enjoyed reading this post and share some of your sentiments. I am a frustrated AT&T user. I think their marketing as blatantly misleading and am seriously considering giving up the iPhone next year when my contract ends because I'm tired of not being able to get a connection at my house or many of the places I travel to. The coverage map may show coverage (three bars at my house), but they have dead zones everywhere; which coincidentally is why they had to drop the "fewer dropped calls" marketing campaign last year. Regarding the iPhone's keyboard, I want to point out that you can hold the iPhone in portrait mode (all applications) and landscape mode when using Safari and type with your thumbs, just like on a Blackberry. You are not required to type one-handed with you index finger. I can appreciate the benefits of a true tactile keyboard and agree that, while the auto correct is pretty good, it's not perfect. Nevertheless, I believe the other features of the touch panel outweigh the shortcomings of the keyboard. For instance, if I need to get back to a place in text I have already typed, I simply touch where I want to place the cursor. Try that on a Blackberry.

Victor · 1 year ago

After many years of mousing and thumbing, my right thumb gets sore easily and I moved my mouse to the left side. So this aspect of the iPhone is actually attractive to me. :)

"Only...audio cues"? There's a ton of research there too! (I'm prejudiced, it's what I did in grad school)... http://www.icad.org/

sandieman · 1 year ago

I only have one thing to say to you and it's really important....

Join the party. Get an iPhone.

Heather · 1 year ago

A little late to the convo, but I agree totally. I'm with Alltel (soon to be merged w/ Verizon anyway), and have been for 7 years. My 3yr old phone died recently & I debated the switch for an iphone because I grew up on Apple. But the touch screen, the pricing plans, and AT&T all deterred me, I went w/ a microsoft (gag) phone because I had a plan I liked for a price I was willing to pay to talk & text.

When iphone is open to other networks, or has a better variety of phone options that do not require touch screen, then I'll look at it.

Lucius Kwok · 1 year ago

No reason you can't have both a Blackberry and an iPhone. Especially if you're thinking about designing for the iPhone, you need to at least use it some of the time. It's like Windows vs Mac OS, you can have both; there's no need to slag either one.

Brian Papa · 12 months ago

I type with both of my thumbs on the keypad, typing with one index finger is for n00bs.

Also I don't need tactile feedback. The reason is because as I'm mashing away on the touchscreen keypad I'm too busy already feeling something - how awesome I am for owning an iPhone.

johnkoetsier · 11 months ago

Hey, love your blog and liked this post. (Even though I disagree with it.)

You said:

"Notice the difference in hand positions. On the iPhone, the user must cradle the device in one hand and hit the keys with their index finger. On the BlackBerry, the holds the device in both hands and can type with their thumbs."

I always type with two hands on my iPhone, just like you picture of the BlackBerry.

corsa · 11 months ago

Me too, and with the algorithms Apple has in place, I can type quite fast.

mathewsanders · 11 months ago

Agree that the lack of haptic feedback is important (personally I was saddened when the iPod lost a physical click wheel - but not for long!) but usability isn't everything. Don't forget that the touchscreen interface is simply fun to use. Fun trumps usability anyday :)

Whitney Hess · 11 months ago

I definitely agree that fun to use is just as important as easy to use. But for my purposes, I need a useful phone for business, not a toy ;)

Sandhya Pillalamarri · 7 months ago

Whitney, remember me? I was bored and looking through some blogs, and came upon yours. Happened to read this and one word comes to mind: Hallelujah! People have been asking me why I don't have an iPhone, especially being in the creative field, and I always mentioned the interaction design elements...however, never as well as you did in the blog. Thanks! Good read.

Whitney Hess · 7 months ago

Sandhya, wow it's been so long! How the heck did you make your way here?

Really glad you enjoyed the post, and I hope you find value out of the other
posts as well. Let's catch up soon!